chalride
Before your ride
Check the rider details in your app, confirm your destination and use a suitable helmet for a motorcycle trip. If something does not match, pause and contact support.
For your delivery
Pack items securely, provide clear recipient details and keep your tracking reference. Confirm receipt only after you or the intended recipient have the correct items.
Protect your account
Keep passwords, OTPs and M-Pesa PINs private. Read the amount and recipient on a payment prompt before approving it.
Marketplace connections
Ask clear questions, inspect goods where appropriate and agree on collection or service terms. For property, independently check records and ownership before committing.
Business locations
Provide the actual premises location when submitting business verification. A device location captured away from the shop can send pickups to the wrong place.
When something feels wrong
Pause the request and contact the team with the relevant reference. For an immediate emergency, seek local emergency assistance first.
Need to tell us something?
Share the trip, order or tracking reference and what happened. Leave private credentials out of your message.