chalrideEffective Date: May 23, 2026
Welcome to Chalride! Your privacy is of paramount importance to us. This Privacy Policy explains how Chalride collects, uses, discloses, and protects your information when you use our mobile application and our services.
1. Information We Collect
- Personal Profile Data: Name, email address, phone number, and profile picture provided during account registration.
- Precise Location Information: With your explicit permission, we collect precise location data (GPS coordinates) from your device. This is crucial for matching you with nearby riders, tracking active food/courier deliveries, and facilitating passenger rides.
- Transaction History: Details of orders placed, rides booked, tickets purchased, and payment transaction metadata (e.g. M-Pesa checkout reference IDs).
- Communication Data: Chat logs generated during in-app messaging between customers, riders, and support staff to coordinate active deliveries or support requests.
Important Notice on Location Data:
Chalride collects location data to enable ride booking, parcel tracking, and errand coordination even when the app is in the background (if a delivery or ride is active). We do not track your location when you are not actively using our services.
2. How We Use Your Information
We use the collected data to provide, maintain, and optimize the Chalride services, facilitate real-time matching, send verification codes, and detect or address security incidents.
3. Data Sharing
We do not sell your personal data. We only share customer names, contact phone numbers, and delivery/pickup addresses with registered Riders and Vendors to execute your active order or ride.