Account Deletion & Data Privacy

At Chalride, we believe in giving you complete control over your personal data. If you decide to close your account, this page explains the data deletion process, the steps to request deletion, and what happens to your data.

Warning: Account deletion is permanent and irreversible. Once deleted, your account cannot be recovered, and all accumulated rewards or loyalty benefits will be permanently lost.

1. How to Request Account Deletion

You can request account and data deletion through two self-service channels:

Option A: In-App Instantly (Recommended)

Open the Chalride mobile app on your device.
Tap the Profile tab on the bottom navigation menu.
Scroll down and tap Delete Account & Data.
Confirm by tapping the red Delete Account Instantly button.

Your account will be deleted instantly, and you will be signed out of the application.

Option B: Request via Email Support

Send an email from your registered email address to support@chalride.com.
Use the subject line: Account Deletion Request.
In the body, include your full name and registered phone number.

Our support team will process your request and delete your account within 48 hours.

2. Data That Will Be Permanently Deleted

Upon processing your account deletion request, the following information will be completely and permanently removed from our active databases:

Profile Information: Your name, email address, phone number, and profile picture.
App Preferences: Saved delivery addresses, search preferences, and configurations.
Loyalty Benefits: Unused loyalty coins, coupons, and referral bonuses.
Order and Ride Logs: Historic records of food orders, courier requests, and transport bookings will be anonymized and disassociated from your identity.

3. Data We Are Required to Retain

As a regulated logistics and transaction facilitator in Kenya, we are legally required to retain certain data even after account deletion to comply with financial reporting, taxation, and anti-fraud regulations:

Payment Transaction Records: Logs of M-Pesa checkout reference IDs, billing logs, and payout transactions are retained for a statutory period of 7 years as required by the Kenya Revenue Authority (KRA). This data is stored in a secure, isolated archive and is never used for marketing purposes.

4. Contact Us

If you have any questions or require assistance during the deletion process, please do not hesitate to contact our data privacy officer at:

Email: support@chalride.com